1. Who we are
DLD Innovation Company Limited (“DLD Innovation”, “we”, “us” or “our”) is a software company registered in Vietnam under tax code 0402354986. Our registered address is 217 Nguyen Cong Hoan Street, An Khe Ward, Da Nang City, Vietnam.
2. Information we process
Information you choose to provide
When you call, send an SMS or otherwise contact us, you may provide your name, phone number, email address, company information, project details and any other information included in your communication.
Website and device information
Our hosting and infrastructure providers may automatically process standard technical data such as IP address, browser type, device type, requested pages, timestamps, referring URLs and security or diagnostic logs. We may receive aggregated information about website availability and performance.
Cookies and local storage
This website does not intentionally set advertising or analytics cookies. Essential infrastructure providers may process technical identifiers necessary to deliver and secure the website. If we add analytics or other cookie-based tools later, we will update this policy and provide any notice or choice required by applicable law.
3. How we use information
We may use information to:
- respond to enquiries and discuss potential projects;
- provide, operate, secure and improve our website and services;
- diagnose technical issues and prevent abuse;
- maintain business records and meet legal, tax or regulatory obligations;
- establish, exercise or defend legal claims.
Where applicable, we rely on consent, steps taken at your request before entering a contract, performance of a contract, compliance with legal obligations, or our legitimate interests in operating and protecting our business.
5. Data retention
We retain information only for as long as reasonably necessary for the purposes described in this policy, including to respond to your request, maintain business and legal records, resolve disputes and enforce agreements. Retention periods vary according to the type of information and applicable legal requirements.
6. Your choices and rights
Depending on where you live, you may have rights to request access to, correction of, deletion of, restriction of or objection to certain processing of your personal information, and to withdraw consent where processing relies on consent. You may also have the right to complain to a relevant data protection authority.
To make a request, contact us using the details below. We may need to verify your identity before completing the request. Some rights are subject to lawful exceptions.
7. Security
We use reasonable administrative and technical measures designed to protect information against unauthorized access, alteration, disclosure or destruction. No internet transmission or storage system can be guaranteed to be completely secure.
8. International processing
Our technology providers may process information in countries other than the country where you live. Where required, we take reasonable steps to ensure that international processing is subject to appropriate contractual or legal safeguards.
9. Children’s privacy
Our company website is intended for business and general audiences and is not directed to children. We do not knowingly collect personal information from children through this website. If you believe a child has provided information to us, please contact us.
10. Changes to this policy
We may update this Privacy Policy as our website, services or legal obligations change. We will publish the revised version on this page and change the “Last updated” date above. Material changes may be highlighted through an additional notice where appropriate.
11. Contact us
DLD Innovation Company Limited
217 Nguyen Cong Hoan Street, An Khe Ward
Da Nang City, Vietnam
Phone: +84 979 316 978
You can also visit our Contact us page.